Thank you for shopping at greenlotushemp.com. All online purchases carry a 30-day customer satisfaction guarantee. If you are not satisfied with any of these products, simply complete our Return Form and return the unused portion of the product. If we receive a returned product within 30 days, we will issue a full refund.
Note: Did you purchase your product at a local store? Please contact the store directly to see about a refund or replacement.
To be eligible for a return, please make sure that:
- The product was purchased in the last 30 days
- The product was purchased at greenlotushemp.com
Products that do not meet these criteria will not be considered for return.
DAMAGE DUE TO FREIGHT OR SHIPPING
All of our products are tested for quality, and all shipments are carefully inspected before leaving our warehouse. Upon delivery of your order, please check product carefully to ensure it has not been damaged during shipping. All claims for damaged product must be made with 48 hours.
CUSTOMER CARE ADVOCATES ARE AVAILABLE TO ASSIST
Please contact our Customer Care Advocates and be prepared to provide the following information:
Order number for the item
Condition of item at time of arrival
Detailed explanation of the issue
Whether you prefer a refund or replacement
Our Customer Care Advocates will assist you with our Return Form, our return address and any refund/replacement information.
Your acceptance of the terms of purchase means you agree to and understand the Green Lotus Returns and Refunds Policy.